Refund Policy

Ah, brave soul! If the winds of fortune have brought you to our Refund Policy page, fret not. We at Draakheim understand that even the best of adventurers might find themselves in need of a refund or exchange. Behold, the path to returning your goods laid out in clear, easy-to-follow steps:

Draakheim's 30-Day Refund Policy

We hold true to our code of honor, offering a 30-day refund policy for most items. If a product arrives in poor condition or fails to meet your expectations, return it to us within 30 days for a refund or exchange. But, be warned—return shipping costs are yours to bear, noble traveler.

The Return Process

To begin your quest for a refund, contact us to receive a Return Merchandise Authorization Number (RMA). Inscribe this sacred number on your shipping label to ensure it reaches the correct destination. Shoot an email to draakheim.studios@gmail.com to start the process.

Conditions for Returns

  • The item must be in pristine condition, with original packaging intact.
  • A receipt or proof of purchase is required.
  • We do not accept returns for change of heart; the item must be faulty or damaged.

Exclusions from Refunds

Not all treasures can be returned, as some are bound by magic. We do not accept returns for:

  • Perishable goods, hazardous materials, or intimate items.
  • Gift cards, downloadable software, or opened media like CDs, DVDs, or vinyl records.
  • Items in poor condition due to reasons other than our error.
  • Items returned more than 30 days after delivery.

Refund Process

Once we've received your returned item, our team will inspect it with great care. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few days. If you do not see your refund after this time, contact your bank or credit card company—they sometimes take their time, as wise bankers do.

Exchanges and Gifts

Exchanges are possible if the item is defective or damaged. Simply contact us at draakheim.studios@gmail.com and ship your item to PO BOX 270714 Hartford WI 53027. For gifted items, the rules of exchange differ. If the item was sent as a gift, you'll receive a gift certificate equal to the returned item's value. If not, the refund will go to the original purchaser.

Shipping Costs and Recommendations

Returning items to us requires you to cover shipping costs, and they are not refundable. When sending high-value items, we recommend using a trackable service or purchasing shipping insurance. The road back to us can be long, and we do not guarantee that we will receive your returned item if it gets lost in the wilds.

Thus, with these guidelines, you are well-prepared for your return or refund journey. May your future purchases with Draakheim be filled with joy and adventure! If you have further questions, reach out to us at draakheim.studios@gmail.com. We are here to guide you through every step.